Copyright & PII Takedown Policy (incl. DSA Notice-and-Action)
Published: 07.10.2025 • Effective Date: 21.10.2025
For users who register on or after 07.10.2025, this Policy applies upon acceptance.
This policy explains how to report (a) alleged copyright infringement, (b) privacy/PII issues (including data-subject requests), and (c) other allegedly illegal content, and how to appeal moderation decisions.
1) How to submit a notice
Email takedown@aqora.io. Your email must include the fields below. We will acknowledge receipt and provide tracking.
A. Copyright notice (DMCA-style worldwide)
Include:
Your full name, organization (if any), address, and contact email.
Identification of the copyrighted work (or a representative list).
URLs on Aqora where the material appears.
A statement of good-faith belief that use is not authorized by the rightsholder, agent, or law.
A statement that the information is accurate and, under penalty of perjury, you are the rightsholder or authorized agent.
Your physical or electronic signature.
Send to takedown@aqora.io (subject: “Copyright Notice”) or the web form.
Counter-notice (for the uploader):
Provide your contact info, identification of the removed material and its location before removal, a statement under penalty of perjury that the material was removed due to mistake or misidentification, and consent to jurisdiction as required by law. Send to counter@aqora.io within the stated timeframe in our notice.
B. Privacy / PII notice (incl. data-subject requests)
Include:
Your identity and relationship to the data subject; if you’re an agent, proof of authorization.
The specific personal data at issue and exact Aqora URLs.
Your legal basis (e.g., GDPR Art. 16–21 request) and the remedy sought (erasure, restriction, rectification, access, objection).
Any supporting documentation (consent withdrawal, court orders, etc.).
A reachable contact for follow-up and identity verification.
Send to privacy@aqora.io (subject: “PII Notice”) or the web form. We may request additional verification where appropriate.
C. Other allegedly illegal content (DSA)
For non-copyright/PII illegality (e.g., defamation, hate speech, terrorism), provide:
Your contact details;
The legal basis and jurisdiction;
Precise URLs and description;
A good-faith statement and supporting materials.
Send via the web form or legal@aqora.io.
2) What we do next
We review notices promptly. If content appears unlawful or violates policy, we may remove/restrict it, disable access, require edits, or take account actions.
We provide a Statement of Reasons to the affected user (DSA Art. 17), including how to appeal.
In clear emergencies or where legally required, we may act immediately.
3) Appeals
If your content or account was restricted and you believe it was a mistake:
Email appeals@aqora.io within the timeframe stated in your Statement of Reasons.
Include the decision reference, URLs, and any rebuttal evidence.
We’ll re-evaluate; if we uphold the decision, we will explain why. Repeated abusive appeals may be declined.
4) Trusted flaggers & authorities (DSA)
We maintain a single point of contact at legal@aqora.io. Trusted flagger submissions will be prioritized consistent with DSA requirements.
5) Abuse of process
Submitting fraudulent, bad-faith, or materially misleading notices or counter-notices may result in account restrictions and potential legal consequences.
6) Data we retain for moderation
We may retain minimal records (notice content, decisions, timestamps, asset hashes, and user/account IDs) for legal, audit, and transparency reporting.
Contacts:
Takedowns: takedown@aqora.io
Privacy/PII: privacy@aqora.io
Appeals: appeals@aqora.io
Legal/DSA: legal@aqora.io