Posted
Cannot upload a profile picture
Hi Team,
I am having issues uploading a profile picture to my account. Whenever I try to upload and save it, I receive the following error:
"Could not update account. Username or email may already exist. Check and try again."
"Could not update account. Username or email may already exist. Check and try again."
Could you please check this issue from your end?
Regards
Order by:
Posted by antoine •
Hey @hasarinduperera, which size is the picture you wanted to upload please?
Posted by hasarinduperera •
Hi @antoine, I tried twice (704.8 kB and 17.6 kB) but still getting the same error.
Posted by hasarinduperera •
Hey, sorry to alarm you guys. I think the issue was caused by the images I uploaded.
One returned:
RelayNetwork: No data returned for operation 'UserEditFormMutation'. Got error(s): Format error decoding PNG: Invalid PNG signature.Another returned:
RelayNetwork: No data returned for operation 'UserEditFormMutation'. Got error(s): Format error decoding JPEG: Error parsing image. Illegal start bytes: 8950.It looks like one of the images had its extension changed, and the other had a file signature issue, which probably caused the errors.
Sorry again for the confusion and for wasting your time.
Posted by stubbi •
@hasarinduperera thanks for brining this to our attention! investigating!